Do you have questions? We’re Here to Help
Orders & Deliveries
How do I place an order?
How long does delivery take?
Most orders arrive within 30–60 minutes, depending on your location and order volume.
What areas do you deliver to?
We currently deliver to Citrus Heights, Sacramento, Rancho Cordova, Roseville, Yuba City, Vacaville, Fairfield, Monterey, Elk Grove, and Salinas.
Is there an order minimum or delivery fee?
Yes — we have a $40 order minimum and a $3 service fee for all deliveries.
What payment methods do you accept?
We accept cash and debit cards (fees may apply). Credit cards are not accepted at this time.
General Questions
What makes Nu Cannabis different?
We’re a licensed, minority-owned cannabis delivery service built around community, education, and top-tier customer care. Rated 4.9★ by 1,000+ happy customers, we take pride in delivering high-quality cannabis quickly and safely.
Are you licensed?
Yes — Nu Cannabis is a California Department of Cannabis Control (DCC) licensed retailer, C9-0000024-LIC, authorized for both adult-use and medicinal deliveries.
What are your business hours?
We’re open every day from 9:00 AM to 9:00 PM.
Do you sell medical and recreational products?
Yes — we proudly serve both adult-use (21+) and medical (18+) customers with valid identification.
Help & Support
How do I contact customer service?
You can reach us by phone at (800) 644-3423 or by email at nucannabisexotics@gmail.com. Our friendly team is available daily from 9 AM to 9 PM.
What if I have an issue with my order?
If something isn’t right, reach out to us right away. We’ll review the issue and work to make it right promptly.
Do you accept returns or exchanges?
Due to California regulations, we can’t accept returns of cannabis products once delivered, but we’ll always address product concerns fairly and promptly.
How can I stay updated on deals?
Download the Nu Cannabis App and turn on push notifications to receive exclusive discounts, new drops, and freebies!
GET SUPPORT
CONTACT US
Need to reach us?
Use the contact form and we’ll respond as soon as possible.
CALL US
Need help with an order?
Our friendly team is available daily 9:00 AM – 9:00 PM.
Get the Nu Cannabis App
Faster checkout, exclusive deals, and real-time updates.